I just canceled my Chase Visa Platinum Card.

I have had the card, originally from Washington Mutual, then taken over by Chase since January 2008, so two years. I have charged about $15,000 – $20,000 a year, and almost always paid off my full balance every month.

Smart. I know.

I don’t feel bad about them not earning much interest off of me since they collect 2% – 3% on all my transactions from the merchants. So they still gross $300 – $600 annually from me.

I usually have a monthly balance between $1,500 – $2,500 and pay it off in full. My last bill, I only had $368 and paid it in full. It showed up one day late and Chase hit me with a $39.99 late fee and $15.77 in interest = $55.76. Apparently Chase thinks it makes good business sense and good customer service and reputation sense to stand on principle and collect the $55.76 than average $500 annually. I am not a child. I do not need to be taught a lesson. The payment got there one day late and I have never paid late before in two years.

Seemingly, Chase also thinks I can’t live without them. I called and spoke to a customer service representative and then to a supervisor who both refused to waive the fee and interest. It’s odd that they think I need them that bad when I always pay off my bill in full.

I even added up the numbers for them and told them I certainly don’t feel like they care about or appreciate my business. I described how they will make more money off me by keeping me as a customer.

They repeatedly stated, "That’s the card agreement. It can’t be waived." Hello!?!? A robot can do that! The reason I called to talk to a person is because people are supposed to be able to reason and think.

A computer can’t reason and think, and apparently neither can Chase Visa employees. I told the supervisor I would cancel my card if he couldn’t do something for me. Again – "That’s the card agreement. It can’t be waived." promptly followed with, "Shall I go ahead and cancel your card then?" – kind of like Clint Eastwood saying "Make my day" – daring me to do it.

I gave him one more chance, and suggested a compromise – waive part of the fee and make me happy and I won’t cancel my card. Again – "That’s the card agreement. It can’t be waived." … "Do you still want me to cancel your card?" … as if I was bluffing.

I don’t bluff buddy-boy. Cancel it!

If you want an easy job, see if you can get one at Chase Visa. You are not required to think, reason, or make decisions. All you have to do is read a script like a robot, and for fun you can dare people to stop doing business with you.

Now I am going to walk across the street to Fifth Third Bank and get a shiny new credit card from a company that appreciates my business.

By the way, the colossally poor service from Chase Visa goes at least as far back as March 2006 when Craig made this post on Gear Bits – Credit Card Companies’ Late Fees Egregious and Stupid.

Bank of America should change their trademarked tagline from "Bank of Opportunity" to "Morons Work Here".

It has come to our attention that Bank of America, in addition to having greed fueled, never care management that helped screw up the American economy, also employs morons as tellers and bank managers.

Steve Valdez, who is manager of quality assurance and customer satisfaction for Hillsborough County’s (Tampa FL) Public Works department, has two prosthetic arms.

Bank of America, 101 E. Kennedy Blvd, Tampa refused to cash a check for the armless man because he could not provide a thumbprint.

“They looked at my prosthetic hands and the teller said, ‘Well, obviously you can’t give us a thumbprint’,” Steve Valdez told CNN on Wednesday.

But he said the Bank of America Corp branch still insisted on a thumbprint identification for him to cash a check drawn on his wife’s account at the bank, even though he showed them two photo IDs.

In the incident last week, a bank supervisor told Valdez he could only cash the check without a thumbprint if he brought his wife in with him or he opened an account with them.

“I told them I neither wanted an account with them and couldn’t bring my wife in because she was nowhere close by,” Valdez told CNN.

Bank of America said in a statement cited by CNN: “While the thumbprint is a requirement for those who don’t have accounts, the bank should have made accommodations.”

Duh. No kidding morons!

Steve should give them the prosthetic middle finger and Bank of America should change their trademarked tagline from “Bank of Opportunity” to “Morons Work Here”.

Read more about it on Tampa Bay Online.

Does anyone else here live in South Florida? Can anyone tell me why the heck the damn power goes out ten times a day every day? Did the little hamster on the wheel get tired of running around?

Seriously! WTF!?! I can’t remember the power ever going out in the 30+ years I lived in NJ. Does FPL have stock in APC, the company that sells the battery back ups for computers?

You would think in this day and age someone could figure out how to keep the damn power on.

I can’t stand it when I pull into the empty lane to find out I will still be sitting there for 20 minutes while the one teller takes care of the other three transactions for the people that are first in line in the other three lanes.

They should just have one fucking lane with a line of 4 cars instead of 4 lanes where everyone thinks they are first, but then find out only one lane is being served at a time.